Related skills
networking sql database voip tcp/ip📋 Description
- Take ownership of key CX customers and advocate for success
- Resolve complex problems with strong technical and service focus
- Build productive relationships; ensure CX solutions meet needs
- Ensure SLA adherence by coordinating with support, services, PM, Eng
- Aim for customer satisfaction, retention, and referenceability
🎯 Requirements
- 8+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery
- Demonstrated technical problem solving proficiency
- Excellent analytical and advanced troubleshooting skills with end-users/customers
- Working technical knowledge of contact center software/design/functionality
- Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport
- TCP/IP networking knowledge and VoIP technology exposure
🎁 Benefits
- Global company with opportunities to learn and grow
- Collaborative, fast-paced and innovative environment
- Internal career opportunities across multiple locations
- Equal opportunity employer with inclusive culture
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