Related skills
customer success cross-functional collaboration escalation management technical communication root cause analysis📋 Description
- Understand NICE and 3rd-party integrations for designated accounts
- Analyze support activity and SR trends; ensure SLAs and CSAT; facilitate meetings
- Serve as first escalation point for unresolved support issues
- Facilitate problem resolution across internal teams; drive actions and RCA/Best Practices
- Establish relationships with customers' technical teams and management
- Identify adoption barriers; partner with NICE and customer teams to optimize success
🎯 Requirements
- Possess excellent organizational and communication skills
- Strong ability to use facts and data to influence decisions
- Ability to prioritize and make appropriate decisions
- Proven ability to meet deadlines and maintain quality standards
- Excellent problem-solving skills, strong customer service and interpersonal skills, plus a demonstrated ability to work with a diverse group of associates
- Ability to interact effectively with all levels of management and customers
🎁 Benefits
- Join a growing, market-disrupting global company in a fast-paced, collaborative environment
- Opportunities for internal career growth across roles, disciplines, and locations
- Every day at NICE is a chance to learn and grow
- NICE is an equal opportunity employer with an inclusive culture
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