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sql voip microsoft office tcp/ip telecommunications📋 Description
- Be the assigned accounts' single point of contact across teams to resolve requests
- Develop and maintain productive relationships; review issues; align with NiCE CX
- Triage and troubleshoot issues; mentor peers
- Partner with support, professional services, product, and engineering to meet SLA and progress
- Demonstrate deep product knowledge and telecom tech used by accounts
- Understand customer environment; propose solutions to accelerate success
🎯 Requirements
- Bachelors degree in Computer Science, or related field, or equivalent experience
- 6+ years in a technical/service role in software, telecom, or customer service
- Demonstrated technical problem solving proficiency
- Analytical and advanced troubleshooting skills with end users
- Excellent customer service and communication skills (verbal and written)
- Ability to multitask in a fast-paced environment
🎁 Benefits
- Join a growing global company in a fast-paced, collaborative environment
- Internal career opportunities across roles, disciplines, and locations
- Learning and growth opportunities in AI, cloud, and digital domains
- Equal opportunity employer with commitment to diversity
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