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databases sql voip tcp/ip sip📋 Description
- Own post-live relationship with CXone customers.
- Advocate for customers across CXone, sales, and support.
- Lead complex issue resolution and drive customer success.
- Collaborate with Sales, Technical Support, and Engineering.
- Mentor TAMs and guide peers daily.
- Travel as needed; communicate via phone, email, WebEx.
🎯 Requirements
- Bachelor's in CS or equivalent.
- 8+ years in technical/service roles.
- Strong problem solving and troubleshooting.
- Excellent customer service and communication.
- Experience with contact center software.
- Databases and SQL knowledge.
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