Senior Technical Account Manager

📋 Description

• Own and manage a portfolio of accounts as primary contact and trusted advisor.
• Guide customers through complex integrations (multi-workspace, SSO/SAML, auth flows).
• Drive retention and expansion by identifying risks and upsell opportunities.
• Translate feedback and usage into actionable insights for Product and Engineering.
• Collaborate with Support to optimize escalation paths and consistency.
• Create and maintain technical docs, onboarding guides, and scalable knowledge resources.

🎯 Requirements

• 4+ years in a customer-facing technical role at a dev tools or SaaS company.
• Strong understanding of web auth and identity protocols (OAuth, SAML, OIDC, JWTs).
• Able to read and discuss code with customers across React, Next.js, Node.js; debug with engineers.
• Proven track record managing customer accounts and driving retention/expansion.
• Comfort operating with high autonomy in a fast-moving, globally distributed team.
• Experience with CRMs (Attio, Salesforce) and support platforms (Zendesk, Intercom); Slack.

🎁 Benefits

• Competitive Salary – We value your skills and pay fairly.
• Equity Ownership – Stock options for shared growth.
• Work Gear – Set up your ideal home office.
• Flexible Vacation Policy – 25 days per year, unlimited policy.
• Diverse and Inclusive Team – Globally distributed, inclusive culture.