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salesforce voip escalation management sip network troubleshooting📋 Description
- Deliver an outstanding customer experience
- Resolve customer issues quickly and professionally
- Help build the best support team from day one
- Shift pattern covers global customers (PL Local Time)
🎯 Requirements
- Experience in 1st / 2nd line support (telecoms preferred)
- Escalation management / ownership
- Understanding Vonage Contact Centre and troubleshooting
- Managing multiple channels of activity
- Good judgement to diagnose customer needs
- Excellent written and verbal English
- Able to meet time-sensitive deadlines
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