Related skills
json salesforce azure jira api troubleshooting📋 Description
- Lead day-to-day Support execution for high-quality customer outcomes.
- Operate as player/coach, mentor peers, model best practices.
- Guide complex cases and determine escalation to Engineering or Product.
- Improve team readiness through coaching, workflows, and training gaps.
- Support team growth via onboarding and interviews; assess technical aptitude.
- Partner with Support, Product, Engineering to improve handoffs and docs.
🎯 Requirements
- Own IT mindset; accountable for helping customers.
- Strong troubleshooting across software, hardware, networks.
- Guide peers with composure, urgency, and sound judgment.
- Excellent verbal and written communication; tailor explanations.
- CJIS background check required; maintain confidentiality.
- Bachelor's degree in technical discipline or pursuing one.
🎁 Benefits
- Competitive salary and 401k with employer match.
- Paid time off.
- Medical, Dental, Vision plans.
- Fitness Programs.
- Emotional & Mental Wellness support.
- Learning & Development programs.
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