Related skills
kyc gdpr iso 27001 kyb pci dss📋 Description
- Define team vision and long-term strategy aligned with goals.
- Oversee resource planning, forecasting and hiring.
- Make KPI-driven decisions and manage risks at dept level.
- Lead and mentor team leads; manage outsourced teams and SLAs.
- Drive innovation, quality and continuous improvement in Banking pillar.
🎯 Requirements
- 10+ years in Support/Ops within Financial Services/Fintech with quality/compliance focus
- Strong performance management and data-driven leadership
- Compliance & risk topics in support: KYC/KYB, AML/CFT, GDPR, PSD2
- Ability to structure and industrialize operations
- Experience managing hybrid in-house + outsourced teams
- Proven experience in transformation projects with measurable impact
- Strategic leadership, high standards, risk mindset; clear communication
🎁 Benefits
- Health insurance (Alan Blue/Mind)
- Swile meal vouchers
- Extra RTT and paid leave
- English learning with Busuu
- Home office budget for remote work
- BSPCE equity
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