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lms data analysis ai e-learning📋 Description
- Conduct regular quality audits (calls, emails, data reviews) to standards.
- Analyze quality metrics and trends; translate into actionable insights.
- Lead root-cause analysis and drive corrective actions.
- Deliver targeted coaching to agents to improve outcomes.
- Build scalable quality and training frameworks for continuous improvement.
- Collaborate with Quality & Training leadership and Operations.
🎯 Requirements
- 2-3 years in Quality, Training, or Performance Excellence.
- Strong knowledge of quality frameworks and coaching models.
- Experience designing and delivering high-impact training programs.
- Excellent analytical, communication, and stakeholder management skills.
- Hands-on with LMS platforms and e-learning tools; AI-driven training solutions.
- Ability to translate data into actionable improvements.
🎁 Benefits
- Remote and flexible working options.
- Health benefits and competitive compensation.
- Career development in a hyper-growth environment.
- Accommodations and inclusive workplace policies.
- Access to Samsara Benefits page to learn more.
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