Senior Support Operations Specialist

📋 Description

• End-to-end software provisioning, license activation, and entitlements.
• Ensure accuracy and completeness of provisioning requests across systems.
• Manage provisioning queues to meet SLAs and customer expectations.
• Troubleshoot and resolve provisioning and licensing issues with internal teams.
• Partner with Sales, CS, Support, and Finance on order fulfillment.

🎯 Requirements

• 4+ years in support operations, provisioning, licensing, or order management.
• Strong understanding of SaaS licensing models, entitlements, and workflows.
• Experience in queue-based or ticket-driven environments with SLA accountability.
• Proven ability to troubleshoot operational issues and drive cross-team resolutions.
• Strong attention to detail with a focus on accuracy and quality.
• Excellent written and verbal communication skills.

🎁 Benefits

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.