Related skills
analytics salesforce intercom ai zendesk📋 Description
- Lead the support operations for the Intercom-based helpdesk.
- Design, maintain, and improve scalable support workflows and automations.
- Translate data into actionable insights and dashboards for leadership.
- Lead training, governance of Intercom AI tools to improve accuracy and satisfaction.
- Partner with Support, Ops, Product, Marketing, and Engineering to align capabilities with priorities.
- Act as senior SME for Intercom, establishing best practices, docs, and change management.
🎯 Requirements
- 5+ years in Operations, CX Ops, or Support Ops with leadership.
- Hands-on Intercom or similar helpdesk (Zendesk, SF Service Cloud) with workflows.
- Strategic thinker who can execute with meticulous attention to detail.
- Strong analytical, communication, and stakeholder management skills.
- Experience in SaaS or high-growth technology environments.
🎁 Benefits
- Medical, dental, and vision insurance.
- 401K match program.
- Unlimited PTO and paid holidays.
- Remote-friendly culture with flexible work options.
- Professional development reimbursement and wifi stipend.
- Parental leave and health & wellness allowances.
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