Related skills
salesforce power bi gainsight microsoft fabric agentforce📋 Description
- Define and operationalize support metrics beyond volume/SLA
- Build dashboards across Power BI and Microsoft Fabric for demand, backlog, and lifecycle
- Evaluate AI-enabled outputs for accuracy and usefulness in complex scenarios
- Analyze data to identify product issues, friction, and risks
- Translate insights into clear narratives for Product and Engineering
- Partner with Customer Success (Gainsight) on health scores and CSAT
🎯 Requirements
- 5–7 years in Support Operations or Analytics in a B2B setting
- Strong experience with BI tools in Microsoft Fabric (Power BI)
- Experience with Salesforce Service Cloud data models
- Demonstrated ability to work with ambiguous datasets
- Experience partnering with Product, Engineering, or Customer Success
- Strong analytical and storytelling skills—turn data into decisions
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