Lead a high-performing support engineering team delivering onboarding and adoption.
Guide customers through sales and product lifecycle with technical help.
Identify configurations and solutions for complex use cases pre- and post-sale.
Drive automation and process improvements to scale the team.
Collaborate with Product, Engineering, Data Science, and Sales for cohesive experiences.
Own and improve your team's operating processes and cadences.

🎯 Requirements

Commitment to putting children at the center of all work.
Clear written and verbal communication to technical and non-technical audiences.
Experience communicating with external users and customers.
Focus on automating and scaling teams with tech.
Comfortable in fast-paced, fluid environments.
Experienced coaching diverse technical talent and growth plans.

🎁 Benefits

Compensation: $100,000-$138,000/year
Remote-first; occasional travel
Broad benefits and wellness support

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