Senior Support Engineer

Added
9 days ago
Type
Full time
Salary
Salary not provided

Related skills

sql blockchain api rest oauth

๐Ÿ“‹ Description

  • Primary contact for end-users and partners via tickets, Slack, email, WhatsApp.
  • Investigate and resolve crypto payment issues (delayed/failed/uncredited funds).
  • Analyze blockchain transactions using explorers; trace hashes, addresses, gas.
  • Coordinate with payout partners to trace and resolve payment issues (voice when needed).
  • Escalate recurring issues to engineering/product with context and steps.
  • Use Postman, logs, SQL, admin panels, and explorers to investigate API issues.

๐ŸŽฏ Requirements

  • Experience with APIs; Postman essential.
  • Blockchain knowledge: lifecycle, confirmations, gas, addresses.
  • Ability to read logs and understand technical systems.
  • Client-server architecture and OAuth basics; strong troubleshooting.
  • Medium-level SQL skills (SELECT, JOINs, filtering, aggregations).
  • Experience supporting B2B/enterprise clients; strong communication.

๐ŸŽ Benefits

  • Private healthcare for employees.
  • Flexible office hours.
  • Significant equity stake for all.
  • Equal opportunity employer.
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