Related skills
docker linux aws nosql kubernetes📋 Description
- Troubleshoot and resolve customer issues across cloud, hybrid, and on-prem.
- Collaborate with Engineering to drive resolution and product improvements.
- Participate in real-time remediation and live incident resolution.
- Be a customer advocate for timely, accurate issue resolution.
- Support enterprise customers with mission-critical real-time data use cases.
- Assist with deployments, configuration, and performance tuning.
🎯 Requirements
- 7–10+ years in technical support, systems engineering, or related roles.
- Deep proficiency with Linux (certification a plus).
- Strong understanding of distributed systems and high-availability environments.
- Hands-on experience with NoSQL or similar databases (Aerospike a bonus).
- Familiarity with hybrid and cloud infrastructure (AWS preferred).
- Excellent problem-solving and diagnostic skills; strong written and verbal communication.
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