Troubleshoot and resolve customer technical issues across cloud, hybrid, on-prem.
Collaborate with Engineering to resolve complex problems and improve product.
Participate in real-time remediation and live incident resolution.
Advocate for customers to ensure timely issue resolution.
Support enterprise customers with mission-critical, real-time data use cases.
Assist with deployments, configuration guidance, and performance tuning.

🎯 Requirements

Proven experience (7–10+ years) in technical support, systems engineering, or related roles.
Deep proficiency with Linux (certification is a strong plus).
Solid understanding of distributed systems and high-availability environments.
Hands-on experience with NoSQL or similar database platforms (Aerospike experience is a bonus).
Familiarity with hybrid and cloud infrastructure (AWS preferred).
Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues.

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