Troubleshoot and resolve Aerospike issues across cloud, hybrid, and on‑prem environments.
Collaborate with Engineering to resolve complex problems and improve the product.
Participate in real-time customer remediation and live incident resolution.
Act as a customer advocate to ensure timely, accurate issue resolution.
Support enterprise customers with mission-critical, real-time data use cases.
Assist with deployments, configuration guidance, and performance tuning.

🎯 Requirements

Proven 10-14 years in technical support, systems engineering, or related roles.
Deep proficiency with Linux (certification a strong plus).
Solid understanding of distributed systems and high-availability environments.
Hands-on experience with NoSQL or similar DBs; Aerospike is a bonus.
Familiarity with hybrid and cloud infrastructure (AWS preferred).
Excellent problem-solving and diagnostic skills; comfortable with on-call rotation.

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