Troubleshoot and resolve customer issues across cloud, hybrid, and on-prem.
Collaborate with Engineering to drive resolution and product improvements.
Participate in live incident remediation and after-hours support.
Act as a customer advocate to ensure timely issue resolution.
Support enterprise customers with mission-critical systems and real-time data use cases.
Assist with deployments, configuration guidance, and performance tuning.

🎯 Requirements

10-14 years in tech support or related roles.
Linux expertise; certification a plus.
Distributed systems and high availability knowledge.
NoSQL experience; Aerospike knowledge bonus.
Hybrid/cloud infra familiarity; AWS preferred.
Bachelor's degree in CS, Engineering, or related field.

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