Become a Sentry product expert
Answer inbound Support requests about Sentry's product and SDK usage
Contribute to community and social support channels
Triage, reproduce and report product bugs; monitor escalations
Manage and curate customer feedback in open source repos
Provide real-time support via chat, email, and video calls during business hours

🎯 Requirements

8+ years of technical customer support in software/SaaS
Proficiency with Python and/or JavaScript; other dynamic languages
Experience with Django, Flask, Node.js, React
Exposure to Java, C#, C++; concurrency/memory concepts
Strong knowledge of CI/CD, APIs, microservices, observability
Demonstrated coding through internships, GitHub, or coding contests
Excellent written and verbal communication skills

🎁 Benefits

Hybrid work model with in-office days Mon/Tue/Thu
Equity grants, incentive compensation, PTO, and health insurance
See Sentry Benefits details on the careers site

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