Senior Support Engineer in Managed Services role, fixing escalated issues and delivering projects.
Support and troubleshoot customer infrastructure across on-prem and cloud (Azure, AWS, VMware).
Own and resolve complex incidents, problems and changes.
Act as a technical lead for key customers, becoming a trusted SME.
Deliver low-impact projects aligned to managed service customers.
Maintain system performance, security and availability.

🎯 Requirements

Proven experience supporting enterprise infrastructure environments.
Strong knowledge of Microsoft technologies: Windows Server, AD, Azure, M365.
Experience with virtualization platforms (VMware, Hyper-V, Citrix).
Understanding of networking and security principles.
Experience in a Managed Services or fast-paced support environment.
Strong troubleshooting skills with root cause analysis.

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