Be the first line of support for tech issues via tickets, Slack, and CSMs.
Work with customers to integrate Northbeam into ecommerce/analytics stacks.
Diagnose and resolve issues by analyzing customer implementations, incl. scripts.
Own data quality end-to-end; partner with teams to resolve issues.
Escalate complex issues to Engineering with context and repro steps.
Improve external docs for smoother onboarding and self-serve workflows.

🎯 Requirements

2+ years software or support engineering experience
Proficient with SQL queries
JavaScript basics
Web APIs knowledge
2+ years customer-facing experience
Excellent written and verbal communication

🎁 Benefits

Equity package
Healthcare benefits (medical, dental, vision)
401(k) plan
Flexible PTO & holidays
12 weeks paid parental leave
$500 work-from-home stipend

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Engineering Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot