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4 days ago
Location
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Full time
Salary
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salesforce sql google sheets tableau excel📋 Description
- Build and maintain Salesforce-based support workflows for scalable case management.
- Create and update documentation for team workflows and automations.
- Generate and analyze reports to track KPIs and identify improvements.
- Collaborate with Product, Engineering, and Customer Success on feedback and trends.
🎯 Requirements
- 4+ years in support operations or similar
- Experience with admin tasks in Salesforce (Service Cloud)
- Sigma, Tableau, or similar reporting/visualization tool
- Proficiency with Excel/Google Sheets
- Good written communication skills
- Ability to work remotely across time zones
🎁 Benefits
- Freedom & flexibility to fit your life
- Home office setup; comfortable workspace
- 16 weeks paid parental leave
- Tech stipend: $100 net/month
- Equity in the company
- PTO plan encouraging time off
- Remote-first culture with Seattle and Paris offices
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