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azure networking change management windows 10 incident management📋 Description
- Provide technical leadership and mentorship to Support Analysts.
- Design, implement, and enhance secure ICT network and server architectures.
- Lead and support a security-first approach and cyber security initiatives.
- Deliver 3rd-level escalation support for complex incidents.
- Maintain core infrastructure: servers, Microsoft 365, backups, patching.
- Install, configure, and support network gear (firewalls, routers, switches).
🎯 Requirements
- 4+ years IT support in MSP environment
- Certificate III in Information Technology (or equivalent)
- Microsoft 365 administration (3+ years)
- Azure environments experience (2+ years)
- Windows 10/11 administration
- Troubleshooting, incident resolution, and root cause analysis
🎁 Benefits
- Work from home up to 2 days per week
- Dedicated professional development time
- Monthly team lunch provided
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