Related skills
azure networking incident management microsoft 365 windows 10/11π Description
- Provide technical leadership and mentorship to Support Analysts
- Design and implement secure ICT network and server architectures.
- Lead and support a security-first approach and cyber security initiatives.
- Deliver 3rd-level escalation support for managed client environments and incidents.
- Maintain core infrastructure, including servers, Microsoft 365, backups, patching.
- Install and support network infrastructure equipment (firewalls, routers, switches).
π― Requirements
- 4+ years' experience in general IT support within an MSP environment (desirable).
- Certificate III in Information Technology (or equivalent experience)
- Strong experience supporting Microsoft 365 environments (3+ years desirable)
- Experience supporting Azure environments (2+ years desirable)
- Windows 10 / 11 administration and support
- Solid troubleshooting, incident resolution, and root cause analysis skills
π Benefits
- Work from home up to 2 days per week
- Dedicated professional development time
- Monthly team lunch provided
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