Senior Support Account Manager

📋 Description

• Executive Partnership: advise C-suite and IAM leaders; align PAM with goals.
• Renewal Ownership: manage renewal pipeline 6-9 months ahead.
• QBRs: lead data-driven reviews showing ROI and security posture.
• Product Maturity Mapping: guide PAM adoption toward JIT, monitoring, governance.
• The Voice of the Customer: translate needs into Product/Engineering feedback.
• Net Promoter Score: drive customer experience and NRR for accounts.

🎯 Requirements

• PAM SME: 8+ years in customer-facing roles with PAM and IGA.
• Identity Expert: navigate cloud, hybrid, and on-prem IT architectures.
• Certifications: CISSP or CISM (Saviynt-friendly preferred).
• Scale Specialist: proven track record managing 25–30 enterprise accounts.
• Education: Bachelor's degree in CS, Cybersecurity, or related field.
• NRR & Renewal: proven expansion opportunities and end-to-end renewal experience.

🎁 Benefits

• Global high-growth SaaS company.
• Growth and learning opportunities.
• Global customers across time zones.
• Inclusive, equal-opportunity employer.