Senior Strategy Manager - Customer Experience and Refunds

Added
17 days ago
Type
Full time
Salary
Salary not provided

Related skills

looker sql google sheets excel fraud

πŸ“‹ Description

  • Design and evolve consumer policies across global markets
  • Identify opportunities to improve CX and compensation design
  • Analyse and report trends in compensation and refund costs
  • Partner with Trust teams to tackle fraud across the platform
  • Lead project management and governance for policy roll-outs

🎯 Requirements

  • Experience in fraud, compliance, ops, finance, or consulting in a high-growth marketplace
  • Strategic problem-solving with data-driven prioritisation and growth insights
  • Advanced analytics with large data sets; SQL or Looker experience
  • Proven ability to influence stakeholders across markets and languages
  • Excellent project management managing multiple complex work-streams

🎁 Benefits

  • Make a visible impact every day
  • Grow through ownership
  • Develop deep operational expertise
  • Deliver together in an inclusive culture
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