Related skills
crm salesforce ai customer experience braze📋 Description
- Lead with vision and empathy to foster innovation and high performance.
- Galvanize cross-functional teams to deliver complex client engagements.
- Drive client delivery, profitability, and satisfaction at scale.
- Mentor and develop MAP consulting talent; enable career growth.
- Shape capability offerings: CX strategy, CRM, loyalty, digital innovation.
- Promote AI-driven delivery and advanced transformation methodologies.
🎯 Requirements
- Proven leadership in Big 4/strategy firms or top agencies; builds teams.
- Deep experience in customer experience and marketing transformation.
- Led multiple complex client engagements with cross-functional teams.
- Expertise in CX strategy, CRM, loyalty, and digital innovation.
- Platform acumen: Salesforce, Adobe Experience Cloud, Braze, Google Marketing Platform.
- Strong mentoring, stakeholder management, and communication skills.
🎁 Benefits
- Equal opportunity employer; inclusive, supportive culture.
- Global network: 30,000+ employees, 150+ offices.
- Opportunities for growth, development, and international exposure.
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