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customer success retention cross-functional leadership governance enterprise📋 Description
- Build trusted exec relationships across customer orgs.
- Lead executive business reviews with ROI updates.
- Partner with Solution Consultants on adoption signals.
- Own account health; inform renewal and expansion.
- Drive governance and cross-ORG alignment programs.
- Advocate for customers influencing product and GTM.
🎯 Requirements
- Experience in enterprise customer success.
- Strong executive relationship management.
- Ability to run executive reviews and governance sessions.
- Data-driven approach with ROI and outcomes focus.
- Cross-functional collaboration with GTM teams.
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