Build trusted executive relationships across customer orgs.
Lead executive business reviews and governance for ROI and roadmap alignment.
Drive joint success planning and connect adoption signals to outcomes.
Own account health, mitigate churn, and provide health insights to stakeholders.
Champion cross-functional collaboration to remove friction and scale solutions.
Mentor junior teammates and advocate for customers as references.

🎯 Requirements

5+ years in enterprise Customer Success or strategic account management.
Experience leading executive business reviews and governance forums.
Strong cross-functional collaboration and stakeholder management.
Data-driven with ability to show ROI and outcomes from adoption signals.
Excellent communication and mentorship skills.

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