Related skills
data analysis customer success salesforce saas plg📋 Description
- Manage a portfolio of Calendly’s largest accounts with $40k+ ARR.
- Navigate complex environments to uncover expansion opportunities across multiple units.
- Deliver white-glove service; identify/mitigate risk and opportunities; build ROI roadmaps.
- Align Calendly product with customer objectives via configurations and integrations.
- Collaborate with Sales, Product, and Support to amplify customer voice.
- Lead CS ops and represent CS across internal/external forums with clear communication.
🎯 Requirements
- 5+ years in Customer Success, Account Management, or Sales in a SaaS/PLG environment.
- Proven track record growing enterprise accounts with multi-team/product usage.
- Skilled in analyzing customer data to drive strategic outcomes and proactive engagement.
- Experience with Salesforce, Gainsight, and CS systems; keep systems up-to-date.
- Autonomous, able to influence cross-functional decisions; contribute to team growth.
- Authorized to work in the United States; no sponsorship.
🎁 Benefits
- Quarterly bonus program
- Equity awards
- Competitive benefits package
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