Related skills
integrations crm data analysis salesforce saas📋 Description
- Manage Calendly’s largest accounts ($40k+ ARR) with adoption and growth plans.
- Navigate complex customer environments to uncover expansion opportunities.
- Deliver white-glove service by identifying and mitigating risk, driving ROI roadmaps.
- Align Calendly product with customer objectives via configurations and integrations.
- Collaborate cross-functionally with Sales, Product, Support to elevate the customer voice.
- Lead CS operations, contribute to process evolution and playbook development.
🎯 Requirements
- 5+ years of experience in CS, Account Management, or Sales in SaaS/PLG.
- Strong track record growing complex enterprise accounts with multi-team usage.
- Skilled in analyzing customer data to drive strategic outcomes and proactive engagement.
- Proficient with Salesforce, Gainsight, and other CS systems; keep internal data up-to-date.
- Demonstrated ability to operate autonomously, influence cross-functional decisions, and contribute to team growth.
- Excellent communicator with strong business acumen and balancing customer satisfaction and company goals.
🎁 Benefits
- Equity awards
- Quarterly Corporate Bonus program
- Top Performer Bonus program or Sales incentive
- Competitive benefits
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