Complex journeys require cross‑team coordination across people, systems, and AI.
AI-assisted service design workflows built before launch.
Distributed practice enabling adjacent practitioners to apply service design.
Cross-journey coordination to deliver a cohesive service.
Designs for an AI-enabled service that changes how work flows.

🎯 Requirements

8+ years of service design experience.
Influence roadmaps and operational decisions.
Map complex service ecosystems using maps, models, or frameworks.
Experience designing or operating AI-enabled services.
Experience with frontline and back-office operational teams.
Strong judgment under ambiguity; move work forward with incomplete data.
AI fluency; prototype AI workflows (Claude/Claude Code).

🎁 Benefits

Equity-based compensation.
Total Rewards philosophy.
Remote-friendly and flexible work options.
AI-native design culture and collaboration.
Career growth and mentorship.

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