Senior Staff Project Lead, Customer Experience

Added
7 days ago
Type
Full time
Salary
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Related skills

slack aws jira confluence chatgpt

πŸ“‹ Description

  • Lead end-to-end customer implementations of Ridgeline's enterprise platform with accountability
  • Define project scope, allocate resources, and develop execution plans aligned with goals
  • Establish and maintain clear communication with customer stakeholders throughout the lifecycle
  • Identify, assess, and mitigate risks while fostering cross-functional problem solving
  • Manage budgets and schedules with precision to ensure delivery
  • Domestic travel 25–50% to client sites

🎯 Requirements

  • Bachelor's degree in Finance, Business, Computer Science, Information Technology, or a related field
  • 10+ years of experience leading enterprise software implementations for investment management clients
  • Deep understanding of investment management workflows including front and back office operations
  • Strong command of project management practices and methodologies; ability to manage cross-functional resources
  • Exceptional organizational and time management skills; hands-on proactive approach
  • Willingness to leverage AI tools such as ChatGPT to improve project efficiency and communication

🎁 Benefits

  • Familiarity with Agile principles and software development life cycles
  • Proficiency with JIRA, Confluence, Mavenlink, Slack
  • Understanding of AWS, APIs, and serverless infrastructure
  • PMP, CAPM, or PRINCE2 certifications
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