Senior Staff Engineer, AI Customer Operations

Added
25 days ago
Type
Full time
Salary
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Related skills

docker aws cassandra kubernetes go

πŸ“‹ Description

  • Hands-on, deeply technical leadership on automation-first customer problems.
  • Bridge customer operations, AI, and platform teams to deliver scalable solutions.
  • Improve resiliency and reliability across Monzo's systems and services.
  • Build understanding of customer journeys; enhance tooling for scale.
  • Lead architectural discussions; set technical direction and quality bar.
  • Balance strategy with execution; solve multi-faceted optimization using ML/LLMs.

🎯 Requirements

  • Strong software engineering foundations; backend systems with strongly typed languages.
  • Experience with AI/Co-pilot and large-scale human+tech problems.
  • Customer-focused with a platform mindset enabling scalable company-wide solutions.
  • System curiosity; comfortable with ambiguity; data-driven decisions.
  • Proven leadership; led large teams and architectural decisions.
  • Proficiency with Go, Cassandra, Kafka, Kubernetes, Docker, AWS, GCP, Feast.

🎁 Benefits

  • Visa sponsorship available; relocation support to the UK.
  • Flexible, distributed UK work arrangement with some in-person meetings.
  • Learning budget of Β£1,000 per year for training.
  • Macbooks provided and home-office setup support for remote workers.
  • Read our full list of benefits at the Monzo careers page.

🚚 Relocation support

πŸ›ƒ Visa sponsorship

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