Senior Specialist, Safety

📋 Description

• Frontline safety case support, handling sensitive situations.
• Interact with customers via live chat, phone, and social channels.
• End-to-end management of complex safety cases.
• Escalate appropriately to other teams as needed.
• Collaborate cross functionally to resolve issues.
• Role may evolve with business needs.

🎯 Requirements

• 4+ years in customer service, mediation, or Trust & Safety.
• Hospitality experience a plus with tech platforms.
• Able to work weekends holidays and variable shifts.
• Excellent written and spoken English; conflict resolution.
• Advanced computer literacy Mac OS and Google Suite.
• Ability to multitask and prioritize under pressure.

🎁 Benefits

• Remote eligible role with province based eligibility.
• Potential cross team moves as business needs.
• Commitment to inclusion and belonging.
• Disability accommodations available on request.
• Onboarding support and ongoing development.