Senior Specialist Program Manager, CX

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

product management scrum agile stakeholder management ai

๐Ÿ“‹ Description

  • Deliver CX software features, roadmap and solutions for high-end customers.
  • Drive governance, standardization, and planning efficiency across CX AI platform.
  • Translate customer requirements into actionable work items for R&D teams.
  • Interface with Product Management, Architecture, and executives on roadmaps.
  • Lead cross-functional programs including AI-driven initiatives.
  • Facilitate communication and alignment with stakeholders on next steps.

๐ŸŽฏ Requirements

  • Bachelor's or Master's in CS/IT or related field.
  • 10+ years leading cross-functional software projects.
  • 10+ years hands-on SDLC experience.
  • Excellent facilitation, interviewing, and presentations.
  • Experience with AI, ML and automation initiatives.
  • PMI/PMP or Scrum Master certifications.

๐ŸŽ Benefits

  • NICE-FLEX hybrid model: 2 days in office, 3 days remote.
  • Global growth and market-leading opportunities.
  • Career growth across roles, disciplines and locations.
  • Collaborative, fast-paced, creative environment.
  • Equal opportunity employer.
  • Work with industry-leading CX and AI.
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