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crm customer service google workspace macos english📋 Description
- Provide end-to-end premium support for hosts and guests, incl. high-value reservations.
- Take ownership of complex cases from intake to resolution per policies.
- Become a subject matter expert in Airbnb policies and procedures.
- Explain complex information clearly and provide context.
- Collaborate with internal teams and stakeholders to resolve issues.
- Be flexible to move across teams as business needs change.
🎯 Requirements
- 4+ years in multicultural customer service; hospitality experience a plus.
- Experience handling high-profile clients via phone, messaging, or live chat.
- Proficient in English and Mandarin; strong verbal and written communication.
- Able to resolve conflicts with executives; detailed, timely responses.
- Flexibility to work weekends/holidays; shifts may vary.
- Proficient with Mac OS, Google Suite, and CRM systems; quick learn.
🎁 Benefits
- Inclusive culture and commitment to belonging.
- Disability accommodations available during the application process.
- Remote-friendly role with flexible cross-team collaboration.
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