Related skills
crm stakeholder management google workspace macos english📋 Description
- Complex case management: own cases end-to-end and resolve issues.
- Interact with customers across multiple channels.
- Become a subject matter expert in Airbnb policies.
- Explain complex information clearly; answer questions confidently.
- Negotiate between Host and Guest on high-value reservations.
- Autonomously adapt to evolving roles and teams.
🎯 Requirements
- 5+ years in multicultural customer service; hospitality experience a plus.
- Hospitality/tech platform experience; familiarity with phone, messaging, or live chat.
- Experience engaging with executive-level stakeholders; resolve conflicts.
- Willing to work weekends/public holidays and shift changes.
- English and Mandarin language proficiency.
- Advanced computer skills: Mac OS, Google Suite, and CRM systems.
🎁 Benefits
- Inclusion and belonging commitment for all candidates.
- Remote-friendly role with a global, diverse team.
- Dynamic, hospitality-focused, customer-centric culture.
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