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crm customer service google workspace macos english📋 Description
- Interact with Airbnb customers via all channels and provide support.
- Take end-to-end ownership of cases; ensure final resolution.
- Become a subject matter expert in Airbnb policies.
- Explain complex information clearly; provide context.
- Negotiate between Host and Guest on high-value reservations.
- Proactively anticipate user expectations and seek best outcomes.
🎯 Requirements
- 5+ years in multicultural customer service teams.
- Hospitality experience is a plus; phone/chat support.
- Korean and English language proficiency required.
- Weekend/public holiday coverage; shifts may vary.
- Strong interpersonal skills and conflict resolution.
- Advanced computer skills: Mac OS, Google Suite, CRM.
🎁 Benefits
- Commitment to inclusion and belonging.
- Role evolves with business needs; growth opportunities.
- Collaborative, cross-functional teamwork.
- Flexible schedule with on-call evenings/weekends.
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