Related skills
multitasking google suite active listening crm systems japanese-english📋 Description
- Interact with customers and community via multiple channels to resolve issues
- Own end-to-end cases to final resolution per workflows and guidelines
- Become a subject matter expert in Airbnb policies and procedures
- Work with minimal supervision and adapt to evolving responsibilities
- Explain complex issues clearly and provide relevant context
- Negotiate between Hosts and Guests in high-stakes reservations
🎯 Requirements
- 4+ years in multicultural customer service teams; hospitality experience preferred
- Experience handling high-profile clients via calls, messaging or live chat
- Experience engaging with executives to resolve conflicts and explain ideas
- Availability to work weekends/public holidays and varied shifts
- Excellent verbal/written communication; active listening; empathy
- Proficient with Apple Mac OS, Google Suite, and CRM systems; Japanese & English
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