Related skills
customer service english italian google suite mac os📋 Description
- Provide end-to-end Premium Support for guests and Hosts.
- Interact with customers and internal teams across channels.
- Own cases from start to finish and ensure resolution.
- Become a subject matter expert in Airbnb policies.
- Work autonomously and adapt to shifting roles.
- Be flexible to evolving business needs.
🎯 Requirements
- 4+ years in multicultural customer service; hospitality a plus.
- Experience with phone, messaging, or live chat.
- Executive-level stakeholder engagement and conflict resolution.
- Able to work weekends and holidays; schedule may vary.
- Fluency in English and Italian, spoken and written.
- Advanced computer skills: Mac OS, Google Suite, CRM.
🎁 Benefits
- Bonus eligibility.
- Equity opportunities.
- Benefits package.
- Employee Travel Credits.
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