Related skills
data analysis google sheets qa process improvement stakeholder management📋 Description
- Mentor and guide Operation Specialists to improve service quality.
- Identify workflow improvements to boost efficiency and output.
- Proactively solve issues and implement innovative solutions.
- Lead Luxe onboarding and property vetting to Luxe standards.
- Interview Home Consultants and onboard to Luxe requirements.
- Unblock onboarding challenges with Market Managers and cross-functional teams.
- Coordinate with stakeholders to refine vetting frameworks and standards.
- Maintain Luxe contact information and governance.
🎯 Requirements
- Bachelor’s degree or equivalent.
- 6–8 years in CX, ops, hospitality, or design-led environment.
- Background in design, hospitality, architecture, or luxury segment.
- Proven ability to evaluate properties for luxury standards (visual/experiential).
- Exceptional communication, collaboration, and stakeholder management.
- Proficiency in Google Sheets, dashboards, and data analysis.
- Strong attention to detail, aesthetic sensibility, and premium guest experience.
- Leadership and mentoring abilities with focus on quality and continuous improvement.
🎁 Benefits
- Inclusion and belonging for all qualified candidates.
- Growth opportunities and cross-functional collaboration.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!