Senior Solutions Engineer (x/f/m) - Milan

📋 Description

• Manage and resolve complex escalations from customer teams across DB, backend, frontend, and integrations
• Identify patterns; distinguish isolated vs systemic issues; propose fixes
• Coordinate cross-team groups (PM, Eng, Product, Customer Care, Sales) for solutions
• Mentor junior team members and support their growth
• Experiment with new troubleshooting methods; leverage agentic AI tools
• Oversee connector API launches and interoperability topics (data imports)
• Transform field knowledge into documentation and processes
• Meet with product teams to translate customer feedback into improvements

🎯 Requirements

• 5+ years in Tech Support, Solution Eng, Software Eng, QA, or hybrid SaaS roles
• Strong CS fundamentals; advanced SQL and Python
• Observability mindset: read logs, traces, and metrics
• Comfort using agentic AI tools daily (e.g., Claude Code, MCP)
• Customer-centric; prioritize by impact; communicate to tech and non-tech teams
• Italian fluency; strong English
• .NET / C# stack experience
• MariaDB / MySQL experience

🎁 Benefits

• Supplementary health insurance, with family option
• Public transport refund
• Hybrid work: 3 days in office, 2 remote days
• Meal vouchers (€8/day) and in-office food
• 10 remote work days abroad per year
• DoctoGrowth long-term incentive plan
• Wellbeing programs and gym access in Milan
• Parental support with 100% paid leave