Related skills
salesforce consulting wfm cxone iex📋 Description
- Customer-facing role providing consultative guidance on CXone products.
- Recommend optimal CXone Mpower WFM/IEX configurations per requirements.
- Coordinate internal resources to deliver customer outcomes.
- Manage expectations and satisfaction across the engagement.
- Mentor and coach teammates supporting our products.
- Communicate with customers via phone and WebEx; in-person when needed.
🎯 Requirements
- BS/BA in technical or business field or equivalent.
- 8+ years in customer engagement and industry roles.
- 1-3 years in Contact/Call Centers or Technical & Customer Support ops.
- 3-5+ years with WFM/IEX in a call center.
- Broad tech/analysis skills for tech/functional implementations.
- Experience with Salesforce and project-based work.
- Strong communication; able to present to executives.
- Industry/product knowledge for implementations and optimization.
🎁 Benefits
- Mentor and coach teams across the org.
- Work with leading CX products and services.
- Global, inclusive teams and culture.
- Equal opportunity employer; diverse and supportive.
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