Related skills
azure java linux aws python📋 Description
- Provide 2nd Level technical support for Celonis Systems & Products.
- Serve as a Technical Contact for Premier Customers.
- Take ownership of complex cases per ITSM processes and KPI adherence.
- Analyze, diagnose, and recover complex issues with customers and internal teams.
- Participate in Root Cause Analysis cycles to improve the Knowledge Base.
- Contribute to Continual Service Improvement cycles including Knowledge Centred Service.
🎯 Requirements
- Education: Bachelor of Computer Science, Engineering, or related IT degree.
- Experience: ≥3 years of technical support with complex issues and international customers.
- Certification: ITIL v3 Foundation; additional ITIL is a plus.
- Cloud Technologies: AWS or Azure certification and/or Kubernetes/container experience.
- Systems Administration: Experience with Linux/Unix systems.
- Databases: SAP HANA, Oracle, MS SQL Server experience.
🎁 Benefits
- Pioneer innovation with leading process mining technology.
- Clear career paths, mobility, learning, and mentorship opportunities.
- Generous PTO, hybrid options, RSUs, parental leave, and more.
- Gym subsidies, counseling, and well-being programs.
- Inclusion and belonging programs and community support.
- Make a meaningful impact aligned with our values.
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