Related skills
process improvement agile business analysis servicenow csm📋 Description
- Lead discovery sessions and gather business requirements for ServiceNow CSM implementations
- Analyze and document current and future state business processes
- Translate business requirements into functional specifications for technical teams
- Support configuration and implementation of ServiceNow CSM solutions
- Provide guidance on best practices for ServiceNow CSM implementations
- Assist with testing, user acceptance validation, and documentation
🎯 Requirements
- 5+ years of experience working with ServiceNow implementations
- Experience implementing Customer Service Management (CSM) within ServiceNow
- Proven background in business process analysis and process improvement
- Ability to translate business requirements into functional specifications
- Experience working in Agile or iterative implementation environments
- Fluency in Portuguese is a must.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – Customer Service Management (CIS- CSM)
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!