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service design data analytics ai genai customer journey management📋 Description
- Facilitate senior workshops to define experience strategy
- Lead discovery to translate user needs into concepts and artefacts
- Drive end-to-end design delivery with roadmaps and timelines
- Promote the value of design across clients and teams
- Become a trusted advisor, shaping opportunities with clients
- Enable AI-driven, data-informed journey and service design
🎯 Requirements
- Expertise in service design methods and customer experience
- Lead change and influence senior stakeholders
- Experience with Customer Journey Management and analytics
- Banking/insurance/capital markets domain knowledge
- Hands-on AI/genAI and CX metrics/tools
- Excellent storytelling, research, and communication
🎁 Benefits
- Discretionary bonus, pension, health, life, and critical illness
- Mental health support via CareFirst, Unmind, Aviva
- Inclusive parental leave and backup care options
- Five weeks annual leave; buy/sell extra days
- Continuous learning and professional certifications
- Gympass, travel insurance, Tastecard, Cycle to Work
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