Related skills
service design user research agile accessibility genai📋 Description
- Conduct user and stakeholder interviews to map end-to-end services.
- Develop service blueprints, workflows, and interaction models.
- Identify pain points and opportunities across touchpoints.
- Collaborate with BAs, UX researchers/designers, and tech teams.
- Align with Government of Canada standards and accessibility.
- Support modernization by creating efficient, intuitive services aligned with digital goals.
🎯 Requirements
- Post-secondary education mandatory.
- More than ten years' experience as a Service Designer.
- Experience in primary research and reviewing user touchpoints.
- Deliver system maps, blueprints, journeys, personas, and governance.
- Accessibility experience (WCAG 2.1 AA) and Canada.ca guidelines.
- Agile product teams; English required; government clearance asset.
🎁 Benefits
- Equal access employment program for women, Indigenous peoples, visible minorities, ethnic minorities, and persons with disabilities.
- Diversity and inclusion initiatives; accommodations available upon request.
- Position status: Permanent full-time; project may be contracted.
- First project through March 31st, 2027 with potential extension.
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