Senior Service Designer

📋 Description

• Maintain and evolve living journey maps and service blueprints.
• Facilitate journey-based working groups to align cross-functional teams.
• Partner with product squads to frame problems through a journey lens.
• Surface dependencies, handoffs, and risks early in delivery.
• Connect qualitative and quantitative insights to journey artifacts.
• Create templates, playbooks, and guidance for journey-first work.
• Collaborate with Journey Management Tiger Team and Design System partners.
• Track journey health and contribute to quarterly reviews.

🎯 Requirements

• 6–8+ years in UX, product, or service design; 2+ years in service design.
• Hands-on experience creating journey maps, service blueprints, and diagrams.
• Operate in cross-functional environments across product, design, engineering, research, and ops.
• Experience facilitating workshops, working groups, and alignment sessions.
• Comfort embedding with product teams and influencing outcomes without ownership.
• Strong synthesis: connect research, metrics, and delivery into journey narratives.
• Excellent visual communication; fluent with Figma, FigJam, and Miro.
• Pragmatic mindset: balance rigor with speed and adapt artifacts to constraints.
• Clear communicator; build trust across teams.
• Bonus: B2B SaaS or enterprise software experience.
• Bonus: Familiarity with GTM, sales, or workflow systems.
• Bonus: Exposure to AI-driven or automated service experiences.

🎁 Benefits

• Equity; potential bonuses or commissions.
• 401(k) plan.
• Paid holidays and flexible PTO.
• Parental leave.
• Wellbeing benefits.
• Medical, dental, and vision benefits.