Related skills
service design user research stakeholder management cross-functional collaboration design thinking📋 Description
- Lead the design of digital travel experiences across websites, mobile apps, check-in kiosks, and onboard portals
- Initiate and drive discovery projects with multidisciplinary teams
- Conduct qualitative and quantitative research with UX researchers, data analysts, and stakeholders
- Map and maintain digital customer journeys, service blueprints, opportunity areas, and conceptual solutions
- Facilitate collaborative workshops (on-site and remote) with cross-functional stakeholders
- Communicate research findings and design insights to influence product direction
🎯 Requirements
- Senior-level expertise in Service Design and Design Thinking with 7+ years of experience
- Ability to navigate complex service ecosystems across multiple touchpoints
- Proven experience conducting user research and translating insights into structured journeys
- Excellent storytelling and presentation skills for different audiences
- Independent, initiative-driven, and decisive in ambiguous environments
- Strong stakeholder management across multidisciplinary and international teams
🎁 Benefits
- A high-impact role shaping digital travel experiences for a major international brand
- Opportunity to work across multiple digital products and customer touchpoints
- Hybrid working arrangement with an international design team
- A culture of craftsmanship, autonomy, and shared ownership
- Access to Sytac’s design and engineering community, knowledge sharing, and personal growth support
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